Return policy
return policy
1. The shipping cost of the return is borne by the store. (If the returned product does not qualify for free shipping, the original order will be added to the published shipping fee).
2. 2. It takes approximately 24-48 hours from the time you receive or sign for the goods until the logistics provider responds to the store that you have received the goods. Therefore, please wait 48 hours after receiving or signing for the item before requesting a return online.
3. Only one free return is allowed per order. If you need to return the product within 7 days, please bear the shipping cost. To avoid disputes, please confirm your acceptance of the product before returning it. If you receive a 'defective' or 'wrong' model.
To speed up the process, please take a photo and send it to orderaftersaleservicecenter@gmail.com. Leave the error description, order number or mobile phone number and customer service will do their best to help you.
Our store covers the shipping costs, you don't have to bear any costs!
* A timely reminder to be flawless, incl
Slightly loose stitching, visible thread ends, minimal stains, paint smell, color difference, unopened buttons, unopened pocket holes, etc. Returned goods must be in good condition with all accessories intact and must not affect the resale of new goods.
1. The duration of the assessment exceeds 7 days, including holidays.
2. If the product is a clothing or personal care product, it is not included in the return service due to health and safety considerations.
3. Please do not display product packaging such as ziplock bags/shoe boxes. Please use a plastic bag/cardboard outside the package to protect your privacy and avoid liability issues if items are lost/damaged.
4. If you require a paper invoice, all return invoices must be returned with the order. If the invoice is lost, contact customer service.
5. Products with traces of use, artificial smell or stains, powder cosmetics, etc. We do not accept returns.
6. Products that have been labeled, washed, resized, otherwise processed, lost or damaged, or products or accessories.
7. If the gift is not returned, a refund will be made after deducting the cost of the gift.